Our History of
Dedicated Service
 Self
Funding Administrators Corporation (SFA) was founded in Washington,
D.C. in 1977 to administer partially self-funded medical plans
for local corporations. The company moved its offices to Annapolis
in 1981 where it is located today. All of the administrative functions
are centered in the home office at 339 Busch's Frontage Road, Annapolis,
Maryland. SFA serves a broad range of clients including private
schools, recreation agencies, municipal government and large corporations.
Through our network of services we provide support for over 30,000
employees and their dependents in the Baltimore/Washington area.
Self Funding Administrators offers our clients
exceptional customer service as well as state-of-the-art claims
processing systems that maximize accuracy, efficiency and customer
satisfaction. The following information highlights some of the
many benefits you will enjoy as a valued client of Self Funding
Administrators:
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Individually assigned Customer
Service Representative to personally handle your account.
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24 hour Customer Service for benefits
and claims status information via an Interactive Voice
Response System.
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All messages to our Customer Service voice
mail are returned by close of business each day or within
24 hours. |
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94% of all calls to our Customer Service
Representatives are answered in person within
19 seconds.
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Claims Processing Financial Accuracy of 99.6%.
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Average Claims Turnaround time of 7.53 days.
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90% of all claims are processed within 10 days |
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Read more about the advantages
of using a Third Party Administration Company
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